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Job Description:

JOB DESCRIPTION DETAILS

The successful candidate should have at least two years of professional, hands-on experience in release management. Candidate will provide coordination and oversight of the configuration and change management disciplines for the implementation of Shared Business Intelligence Systems (SBIS) Data Warehouse projects to ensure proper alignment between Release Management processes and functional IT Teams. Should also have expertise in software engineering processes and methodologies covering the entire software lifecycle.

SPECIFIC RESPONSIBILITIES

Change Management:
Comply with Enterprise Change Management (ECM) Standard and related procedures across development, system test, customer test and production environments. Includes coordinating creation, approval and monitoring of required change (HPSM) tickets
Work with application development teams and Enterprise Change Management team to develop and maintain a schedule of changes
Acting as a liaison to departments outside of SBIS to manage change impacts. Participate in enterprise release coordination as SBIS representative, prepare Monthly Release Management reports (SBIS Release report, SBIS executive report)
Work with the application development teams through all phases of the development lifecycle to remove barriers to software delivery and ensure smooth implementations of application version and off-version releases
Holds application development teams accountable for adhering to ECM standards and processes
Coordinate with application DBA and core DA (Data Administration) to manage database changes across all environments
Manage tracking and reporting of change metrics (reports by release type – version, off version, emergency, etc.) and the associated details (complexity, business impact, etc.)

Configuration Management:
Developing strategic solutions that leverage features of our Enterprise source code versioning and deployment tools
Comply with IT Governance and enterprise source code versioning and deployment standards.
Create solutions to meet the changing needs of our enterprise source code versioning and deployment tools; Architecting and managing implementation of versioning and deployment processes and tools across all environments
Drive continuous improvement in the Build and Deploy process
Mentors team members on configuration management processes and methodologies including development of best practices
Work with the application development teams to understand technical details of deployment and packaging needs, update change(HPSM) tickets with required documentation and coordinate deployment of such needs
Provide support on resolution of deployment issues. This may require working during off hours (production deployments occur during off hours).
Issue Management: Log, track and coordinate resolution of versioning and deployment related issues
Provides division and enterprise areas management with timely and accurate information regarding deployment metrics

REQUIRED SKILLS

Minimum 5 years of IT experience
Experience with a source-code repository (Subversion) and deployment tools (ISCMS, Tivoli, BMC)
In depth knowledge of ITIL process and certification (preferred but not required)
SDLC Methodology
Strong technical, analysis, debugging and problem-resolution skills
Ability lead matrix or temporarily assigned project team members
Ability and willingness to quickly learn new applications and technologies
Ability to work effectively in a highly-collaborative team environment
Excellent verbal and written communication skills
Ability to handle multiple priorities at same time
Ability to work under pressure
Must have strong interpersonal, planning and organizational skills.

Desirable (but not required): Experience with the following technologies/tools/practices:
DataStage – ETL tool, Ab Initio – ETL tool, Teradata, Cognos 8

OTHER JOB REQUIREMENTS

Business Knowledge & Partnership
Effectively contributes and communicates with the immediate team, and other internal and external business partners through collaboration. Has a solid understanding of the business unit supported and is able to adjust when priorities change

Problem Solving & Decision Making
Able to recognize and analyze problems and develop timely, practical, cost effective solutions

Team Orientation
Builds relationships with peers to achieve objectives. Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts success of team above own interest.

Leadership
Eager to coach and motivate others. Effectively prioritizes projects and team activities. Demonstrates initiative and innovation in achieving results. Sets high standards for self and others.

Planning and Project Management
Sets appropriate goals and priorities within assignments. Completes tasks in the time allocated to accomplish results. Developing the skill to accurately evaluate and estimate new tasks. Provides management with accurate and timely status information.

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