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Job Description:
DESCRIPTION Provides customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies utilizing remote communication with the end user. Will also assign trouble ticket number and escalate for more difficult problems. ADDITIONAL DETAILS Schedule = Sunday to Thursday, 10pm-7am. Prior help desk experience required, 3rd shift experience desired. Supports remote connectivity via VPN, Citrix and Remote Desktop Connection, hardware & software support, Windows O/S, MS Office, etc. Must be able to work very effectively with limited supervision, excellent attendance and punctuality is absolutely required.
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